Frequently Asked Questions

The FAQ is the first place you should check if you have a question about anything relating to our services. We have attempted to include as many of the questions and their answers in this easy to use FAQ system. By looking here first you will most likely save yourself the trouble of contacting the technical support team.

If you cannot find the information you need and would like some assistance, please submit a support request.

Search

Browse Categories : Getting Started

Q: How do I check my email?
A: If you haven't set up your email account(s) yet, please read the 'Email Control' section of the FAQ. If your email accounts are ready, you may either use your webmail at http://webmail.yourdomain.com/ or use an email client (such as Microsoft Outlook, Eudora, Ximian Evolution etc). Your username must be set as your full email address (you@yourdomain.com). Your POP server (or incoming mail server) must be set to mail.yourdomain.com and your outgoing (SMTP) server must be set to your current ISP's outgoing server.

Note: Please be sure to put your full email address as your username otherwise you will not be able to log into your account.

Q: How do I upload my files?


Q: My FTP client connects to the server but why can't I see my directories?


Q: What are your DNS servers?

Back to Category Listing