Frequently Asked Questions

The FAQ is the first place you should check if you have a question about anything relating to our services. We have attempted to include as many of the questions and their answers in this easy to use FAQ system. By looking here first you will most likely save yourself the trouble of contacting the technical support team.

If you cannot find the information you need and would like some assistance, please submit a support request.

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Q: How do I check my email?


Q: How do I upload my files?
A: To upload your files to your directory you will need a FTP client such as WSFTP LE (free version available from http://www.ftpplanet.com/download.htm). To connect to the server enter ftp.yourdomain.com, your full username (you@yourdomain.com) and your ftp user's password. You will be in your / (root) directory, change to your /public/www and upload your files there. Our webserver will show the first of the following files that it finds: index.html, index.htm, index.shtml, index.php, index.php4, index.php3, index.phtml, index.cgi. If you make a subdirectory in /public/www/ such as "mydir" and put an index file in that new subdirectory, then www.yourdomain.com/mydir will serve that index file. If you have never used an FTP client before, the makers of WS_FTP LE have made a great interactive tutorial that we recommend you take. It's free and located at http://www.ftpplanet.com/ftpresources/basics.htm

Q: My FTP client connects to the server but why can't I see my directories?


Q: What are your DNS servers?

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